Customer Servicing Professional

Walkin on 12th Aug

Company

Info Edge India Ltd.

Qualification

Graduate
Graduate

Experience

1 - 5 yrs.

No of Openings

1

Work Location

Noida

About the Job Role:-

  • The Job Role involves handling premium clients and handle their end to end servicing and escalations . 
  • Role will also require an individual to display high level of client handling skills and strategies . 
  • Analyzing matrimonial profiles based on different Indian marriage matchmaking norms (Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems. 
  • Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted. 
  • Achieve process SLAs and MIS Report generation . 
  • Ensure team's adherence to the defined process and accuracy levels on transactions.

 

Key Responsibility Areas:
  • Handle 75-80 clients of jeevansathi. 
  • Ensure high service standards are met.
  • Ensure clarity in communication and expectations.
  • Handle challenging client escalations.
  • Ensure client satisfaction.
  • Ensure that targeted SLAs are achieved in the said period.

Why Should You Join us?
  • 5 days working with a fixed shift of 12 PM to 9 PM .
  • No field job
  • Shuttle service available from botanical metro station to office.

 

Required Candidate profile

  • Excellent oral and written communication skills.
  • Excellent client orientation and dispute handling skills.
  • Excellent Knowledge of MS Excel
  • Good knowledge of the web applications and their functioning (Internet & Search Engines)

Address

  • Time: Between 11 AM - 4 PM
  • Venue: Info Edge India Limited (Jeevansathi.com) B-36, Tower-2, 8th Floor, Express Trade Towers (ETT) Sector-132, Opposite to JBM School, Noida

Contact

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