International Voice Process

Walkin on 11th Oct

Company

HCL Technologies Limited

Qualification

Graduate
Graduate

Salary

INR 1,00,000 - 4,25,000 PA.

Experience

1 - 6 yrs
INR 1,00,000 - 4,25,000 PA.

No of Openings

50

Work Location

Noida

HCL Offers Great Opportunity to make a career in its Pilot Process, A Career opportunity to work for a US based Client which is one of the Global leaders in Blood Management Solutions.

Designation:- Customer Service Rep./Sr. Customer Service Rep.

Please write HR Chinju on the top of your resume.

PFB the detailed JD:-

Required Qualification:-

Any Graduate

Contact HR- Chinju (9028243027)
Mail ID- This email address is being protected from spambots. You need JavaScript enabled to view it.

Required Work Experience:-

*Candidates with minimum 1 year of experience in BPO (Customer Service) with excellent communication in English are eligible for this opening.

ROLES & RESPONSIBILITIES:-

*Order management issue resolution
*Prepare KPI's , Maintain Quote and Contracts tools & back up for Customer master data.
*Order Processing and validation
*Assist in identification, validation, review and approval of customer support procedures.
*Documents problem and resolution accurately
*Escalates or hands off issues to other areas appropriately
*Follows established Procedures and process in resolving the issues
*Provides support to customers via Phone or E-mail
*Creation of Service Request (SR)
*Correctly identifying case categorization and severity definition
*Collection of relevant customer information
*Initial understanding of the incident upon call receipt
*Resolving issues based on information available.
*3rd Party Vendor escalation

Must have:-

* Excellent Spoken & Written English.

Skillset required:

*Strong customer service skills.
*Good communication skills (Written & spoken).
*Candidates with Knowledge of blood management would be preferable.
*Knowledge of resolving queries by Remote support.
*Good listening & probing skills.
*Good convincing skills.
*Capable to interface with HAE stakeholders / HAE customers to seek clarifications.
*Exp. of working on tools like - Oracle, Sales Force, MS Office, Jira
would be an added advantage.

Address

  • Time: From 11 am to 5pm
  • Venue: HCL Technologies Ltd ,N5 Building A-22,Sector 60,Noida.

Contact

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