US Collection Voice Process

Walkin on 11th Sep and 12th Sep

Company

GENPACT INDIA

Qualification

Graduate
Graduate

Experience

2 - 5 yrs

No of Openings

1

Work Location

Delhi/NCR

Genpact Mega Walk in Drive for International voice-US Collection Process

Work Location: Delhi/NCR

Inviting applications for the role of a PD, Collections

We are looking for professionals with OTC domain experience who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions

Contact Person : Akshita: 6398045674

Please mention " Akshita " as reference on top of the resume

Shifts: 24*7

Responsibilities
  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Respond to email /phone queries related to disputed invoice
  • Research and analyze the disputes/deductions in ERP
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Identify opportunities and recommend solutions for process and automation enhancements
  • Daily reporting of individual portfolios to track and monitor the past dues
  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a team player to process any adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external stakeholders inquiries quickly, effectively and professionally.
  • Escalate problems to senior staff members and or management as appropriate.
Qualifications :

 

Minimum qualifications :
  • Graduation in any stream
  • Excellent English communication skills
  • Relevant work experience
Preferred Qualifications
Prior collections management experience

Documents to be carried:

2 UPDATED COPIES OF RESUME
ORIGINAL AADHAR And PAN CARD IS MANDATORY
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS
LAST 3 MONTHS PAY SLIPS ( IF ANY )

Address

  • Time: From 11am to 2pm.
  • Venue: Genpact, 22B, Sec-18,Udyog Vihar, Gurgaon Landmark : Near Airtel Nearest Metro Station : Iffco Chowk & MG Road Metro Station

Contact

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