BOA /Backend

Walkin on 9th Aug

Company

WIPRO HR SERVICES INDIA PVT LTD

Qualification

Graduate
Graduate

Experience

2 - 4 yrs

No of Openings

10

Work Location

Gurgaon

Job Location - Gurgaon
Contact Person - Kajol Singh

The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as set up in business , while meeting and exceeding client Service Level Agreements.
The BOA is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
 
Prioritizes work as required in order to effectively respond to client needs
Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
Ensures knowledge of client plan provisions and supporting documentation is current and updated
Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly.


Required Experience:

2-4 years work experience preferably backend process
Skilled in computer applications including Excel Word 
Excellent communication skills. 
You should demonstrate good written verbal communication. 
 
Education:
Graduate with a Bachelors Degree as B.Com, BBA, B.Sc., BA.
Master degree holder as MA, M.com, MBA(only correspondence or part time)
Except B-Tech/BE/LLB/B.Ed./ BCA/ BSc (IT) or MBA -Regular

Preferred Experience:

Previous experience from Outsourcing, Backend and Customer Service
Flexibility to occasionally extend work hours to meet business needs
Flexibility to move across client teams .
Good verbal and written communications required.

Address

  • Time: From 1:30 PM to 3:00 PM
  • Venue: Wipro; Candor Info Space Building 2, Subhash Chowk, Tikri, Sec 48 Gurgaon - 122001
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