Customer Service

Walkin on 2nd Jul to 4th Jul

Company

Genpact

Qualification

Graduate
Graduate

Experience

1 - 5 yrs

Work Location

Gurgaon

Work Location: Delhi/NCR

Inviting applications for the role Customer Service

We are looking for someone with extensive knowledge and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer 

Contact Person: Gaurav - 8860565000

Interview timings- 11am to 2pm
Please mention Hr Gaurav Name on top of the resume and directly walk-in at the venue.

Shifts: 24*7

Responsibilities

  • Respond to customer inquiries and problem escalations
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a thorough understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • Responsible to demonstrate capacity for critical thinking and analysis.
  • Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment


Qualifications:

Minimum qualifications:

  • Any graduate degree or equivalent with a strong academic record
  • Relevant work experience
  • Excellent Communication Skills


Preferred qualifications:

  • Relevant experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Demonstrated proficiency with written English and with neutral English accent
  • Must be able to work on a flexible schedule (including weekend shift )
  • Strong attention to detail

Documents to be carried:

  • 2 UPDATED COPIES OF RESUME
  • ORIGINAL AADHAR And PAN CARD IS MANDATORY
  • 2 XEROX COPIES OF ID PROOF
  • 2 PASSPORT SIZE PHOTOGRAPHS
  • LAST 3 MONTHS PAY SLIPS ( IF ANY )

Address

  • Time: From 11am to 2pm
  • Venue: Genpact, 22B, Sec-18, Udyog Vihar, Gurgaon Landmark: Near Airtel Nearest Metro Station: Iffco Chowk & MG Road Metro Station

Contact

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