Linux Role

Walkin On 11th Jan

Company

Capgemini Technology Services India Limited

Qualification

Graduate
Graduate

Experience

1 - 6 yrs

Work Location

Noida

Qualification : Any Graduate
Experience -1-6yrs
Contact person : Arpita/Vandana
Role - Process Associate/Senior Associate
Walk In Time - 11am-1pm

Job Description
Skills- Linux Datacenter, Upgrade and Technical support

Knowledge & Key Skills

  • Technical Skills and Experiences
  • OS: -Linux servers, preferably Novel SLES
  • Switches/Routers: Cisco managed switch, Networking and hardware troubleshooting.
  • Servers: HP, DELL, IBM Driver troubleshooting
  • Cluster: Basic load balanced Linux cluster.
  • Storage: SAN, NAS.
  • Monitoring tools: Nagios, Nimsoft
  • Knowledge of HL7/DICOM (optional and will be added advantage)
  • Analyzing and understanding application/Event viewer/Network logs
  • Experience troubleshooting medical domain application (optional and will be added advantage)
  • Tools ( Webex/ GotoAssist/ WireShark)

Functional Skills and Experiences

  • Experience working in technical support process
  • Good communication skills (verbal & Written
  • 1.5+ years experience in Application/Technical support
  • Extensive problem solving and troubleshooting skills
  • Ability to independently apply production upgrades and support the products and technologies
  • Experience in providing services to agreed SLAs
  • Excellent interpersonal and communication skills
  • Flexible in working outside of core business hours at short-notice.
Application/ Technical Support
  • Provide first line technical support
  • Various work related report generations from CRM tool
  • Talking to clients and computer users to determine the nature of problems
  • Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
  • Maintain polite, professional attitude to all clients
  • Installing and configuring applications, software, systems, networks, printers and scanners
  • Investigating, diagnosing and solving computer software and hardware faults
  • Log all calls received on Salesforce accurately, efficiently and completely
  • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
  • Provide timely updates to clients on existing queries.
  • Manage and take ownership of the resolution process for all customer related issues
  • Ensure the provision of consistently reliable and professional service by utilizing in depth technical and product knowledge and diagnostic skills
  • Develop expertise in the tools/Applications of client products that will lead to shorter resolution times.
  • Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
  • Undertake proactive calling to ensure customer satisfaction levels
  • Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
  • Achieve individual & team desk targets
  • Maintain good working relationships with internal departments as well as 3rd party vendors
  • Demonstration of ownership of problems
Note-: Candidates applied in last 6months need not to apply.
Please send your updated cv at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Candidates should bring given below documents when come for interview;

* Please carry the mail print out to the venue
* One copy of their updated resume
* One passport size photograph
* Photo ID proof

Note- If the mentioned profile is not relevant, then kindly ignore the information.

Address

  • Time: From 4 PM to 6 PM
  • Venue: Capgemini Technology Services India Limited., 2nd Floor, Plot No. 142,E&F Noida Special Economic Zone ,Phase II , Noida-201305,Uttar Pradesh

Contact

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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