Customer Servicing Professional

Walkin on 23rd Jun

Company

Info Edge India Ltd.

Qualification

Graduate
Graduate

Experience

1 - 4 yrs.

No of Openings

2

Work Location

Noida

About the Job Role:-

  • The Job Role involves handling premium clients and handle their end to end servicing and escalations . 
  • Role will also require an individual to display high level of client handling skills and strategies . 
  • Analyzing matrimonial profiles based on different Indian marriage matchmaking norms (Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems. 
  • Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted. 
  • Achieve process SLAs and MIS Report generation . 
  • Ensure team's adherence to the defined process and accuracy levels on transactions.
Key Responsibility Areas:
  • Handle 75-80 clients of jeevansathi. 
  • Ensure high service standards are met.
  • Ensure clarity in communication and expectations.
  • Handle challenging client escalations.
  • Ensure client satisfaction.
  • Ensure that targeted SLAs are achieved in the said period.

Why Should You Join us?
  • 5 days working with a fixed shift of 12 PM to 9 PM .
  • No field job
  • Shuttle service available from botanical metro station to office.

Address

  • Time: Between 10 AM - 2 PM
  • Venue: Infoedge India Ltd. (Jeevansathi.com) A-88, Sector-2, Noida (Nearest Metro- Sector-15)

Contact

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