Application Support

Walkin on 11th Jan and 12th Jan

Company

Aakash Educational Services Pvt Ltd

Qualification

Graduate
Graduate

Salary

2,00,000 - 4,00,000 P.A.

Experience

2 - 4 yrs
2,00,000 - 4,00,000 P.A.

No of Openings

2

Work Location

Gurgaon

Key Responsibilities
Providing application configuration on AESPL business facing systems, by becoming an expert on the use of all aspects of these systems.
Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries.
Developing, where agreed and feasible, customizations to AESPLs in-house softwares/Vendors.
Working as close team in identifying and proposing application system changes, better uses, enhancements and developments and liaising users and the IT Team/Vendor.
Key tasks Application support
Receive and log requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determines appropriate actions to take. Prioritizes requests in accordance with agreed criteria.
Monitor progress of requests for support and ensure users and other interested parties are kept informed.
Provide correct responses to requests for support by means of for example: making modifications to system con, developing work-arounds, reconfiguring systems, training users or escalating requests to IT Team/Vendor.
EXPERIENCE
Essential
a) Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions, both in database and web environments.
b) Experience in writing SQL statements.
c) Analyzing data identify data descripancies.
d) Experience in web technologies support.
Desirable
a) Familiar with techniques which help in modelling and understanding a business and its operation
b) Familiar with Microsoft Windows and Server.
c) Familiar with general IT infrastructure (hardware, databases, operating systems, local area networks etc.)
INTERPERSONAL SKILLS
a) Acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts;
b) Well-developed analytical and problem solving capabilities in identifying gaps in the available information required to understand a problem or situation.
c) Communicating effectively by word of mouth and in writing.

Address

  • Time: From 10.00 am
  • Venue: Aakash Educational Services Private Limited 2nd Floor, Tower C, Sewa Tower, Plot # 19, Sector 18, Maruti Udyog Complex, Udyog Vihar-IV, Gurgaon, Haryana.

Contact

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