Application Support

Walkin On 8th Dec

Company

Aricent Technologies (H) Limited

Qualification

Graduate
Graduate

Experience

1 - 6 yrs

No of Openings

40

Work Location

Noida

Conducting a Mega Walk-in drive for Application Support/ Technical Support /Desktop support role @Aricent Noida & Gurgaon
Vacancy- 40

Job Location- Gurgaon

Job Title:
Associate Network Engineer/ Network Engineer

Exp Required:
8 months 4 years

Qualification: B.E / B. Tech / M.E / M. Tech/Any Graduate

Venue:
Gurgaon Venue: Aricent Technology, Tower5, Unitech IT SEZ, Tikri, Sector 48, Near Subhash Chowk, Sohna Road.

Noida Venue: Aricent Technology,1st floor, Tower B, Logix Techno Park, Plot No. 5, Sector 127, Noida 201303

Job Description/Primary Responsibilities:
Handling and driving to resolution to inbound requests coming from different channels (phone, chat, email / web) and on different platforms
Ability to be analyse the problem and provide resolution by investigating potential solutions using troubleshooting skills & all available resources
Ability to train/educate/guide the customer on all supported applications as per customers requirements
Excellent documentation skills. (Documenting interactions, collecting necessary logs etc.)
Utilize labs effectively for self-learning, research, perform recreates on different platforms as required
Understand & Communicate details of invoices, understanding billing cycles, credits / refunds & cancellations

Core Skills:
Excellent Soft skills to build customer rapport for an effectively controlled interaction
Direct Customer Handling Experience
Excellent written & verbal communication skills in English

Typing speed of >=25 WPM with an accuracy of >=80%

Basic knowledge on computer hardware components such as CPU, Video & Audio controllers, and software components such as drivers
Basic Knowledge of Cloud Collaboration Application Support, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes
Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall
Experience on Multiple Basic knowledge on SSO and API

Preferred Skills:
Basic knowledge on WebEx & Webex Teams formerly known as Cisco Spark, Jabber client specific troubleshooting
Skype 7, Google Hangouts 5, VSee, Contus Vplay 1, Zoho Meeting, GoToMeeting, AnyMeeting video conferencing, join.me and other Collaboration Meetings Apps

Address

  • Time: From 10.00 am
  • Venue: Aricent Technology, Tower5, Unitech IT SEZ, Tikri, Sector 48, Near Subhash Chowk, Sohna Road.

Contact

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