Client Engagement Manager

Walkin on 21st Aug

Company

INDUSIND BANK LIMITED

Qualification

Graduate
Graduate

Salary

3,50,000 - 5,50,000 PA.

Experience

2 to 3 yrs.
3,50,000 - 5,50,000 PA.

No of Openings

10

Work Location

Delhi NCR
Job Description of Client Engagement Manager: 
  • Work as a Back-up and support Exclusive RMs and help in broadening Client Coverage of their mapped base
  • Meet customers mapped to these RMs and enhance relationships to achieve higher balance deepening and product penetration
  • Do Profiling of Mapped customers to attain complete knowledge of the base in terms of family, demographics& customer lifestyle and also product relationships with other banks
  • Become a one point contact from mapped customers on their service requests/ issues - use the Service support system to put customer requests into the system and track for closure to increase customer satisfaction and retention.
  • Monitor Daily account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
  • Help to Grow CASA Book by opening Exclusive Family Accounts of Primary customers and Grouping them together
  • Use relationships with mapped customers to get quality references for new Exclusive accounts
  • Upgrading customers maintaining high balances to Exclusive program to increase client engagement and loyalty and impact retention of wallet share
  • Increase the Client stickiness and Product Penetration by cross-selling low complexity products like Health/ General Insurance, Card Upgrades, Lockers etc
  • Increase Client Engagement and CASA Balances by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc
  • S/he may be required to go for client meeting as well.
Minimum 2-3 years in Service / Key Relationship Servicing in BFSI /
Telecom / Similar domains

Excellent Communication skills
Service Oriented with Knowledge of Banking Products will be a good
advantage

Address

  • Time: From 11am to 3pm
  • Venue: Indusind Bank 3rd Floor, Vasant Square Mall Vasant Kunj, Delhi -110070 Nearest Metro Station :- Chattarpur

Contact

blog comments powered by Disqus