Walkin on 11th Jul and 12th Junl/b>
CompanyGENPACT India Private Limited
Salary1,00,000 - 1,75,000 P.A.
Experience0 - 5 yrs.
No of Openings1
Work LocationDelhi NCRt
Inviting applications for the role of Process Associate -Customer Service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Contact Person: Pragya : 8920272244
Please mention \" Pragya \" as reference on top of the resume
- Respond to customer inquiries and problem escalations
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a thorough understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- Responsible to demonstrate capacity for critical thinking and analysis.
- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
- Candidate should be comfortable with 24*7 shift timings.
- Freshers are eligible
- Any graduate degree or equivalent with a strong academic record
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
- Must be able to work on a flexible schedule (including weekend shift )
- Strong attention to detail.
2 UPDATED COPIES OF RESUME
ID PROOF ORIGINAL (AADHAR IS MANDATORY)
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS
LAST 3 MONTHS PAY SLIPS (IF ANY)
- Time: From 11am to 2pm.
- Venue: Genpact, 22B, Sec-18,Udyog Vihar, Gurgaon Landmark : Near Airtel Nearest Metro Station : Iffco Chowk & MG Road Metro Station