Customer Support Associate

Walkin on 11th Jul and 12th Junl/b>

Company

GENPACT India Private Limited

Qualification

Graudate
Graudate

Salary

1,00,000 - 1,75,000 P.A.

Experience

0 - 5 yrs.
1,00,000 - 1,75,000 P.A.

No of Openings

1

Work Location

Delhi NCRt

Inviting applications for the role of Process Associate -Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Contact Person: Pragya :  8920272244

Please mention \" Pragya \" as reference on top of the resume

Responsibilities:

  • Respond to customer inquiries and problem escalations
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a thorough understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • Responsible to demonstrate capacity for critical thinking and analysis.
  • Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
  • Candidate should be comfortable with 24*7 shift timings.

Qualifications:

Minimum qualifications:

 

  • Freshers are eligible
  • Any graduate degree or equivalent with a strong academic record
Preferred qualifications:
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
  • Must be able to work on a flexible schedule (including weekend shift )
  • Strong attention to detail.
Documents to Be Carried:

2 UPDATED COPIES OF RESUME
ID PROOF ORIGINAL (AADHAR IS MANDATORY)
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS
LAST 3 MONTHS PAY SLIPS (IF ANY)

Address

  • Time: From 11am to 2pm.
  • Venue: Genpact, 22B, Sec-18,Udyog Vihar, Gurgaon Landmark : Near Airtel Nearest Metro Station : Iffco Chowk & MG Road Metro Station

Contact

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