PILOT PROCESS

Walkin on 27th Dec to 30th Dec

Company

WNS

Qualification

Graduate
Graduate

Salary

INR 1,25,000 - 3,25,000 P.A. Incentives 1700- 4400 Email // 1700- 8500 p.m Voice and Transport

Experience

1 to 6 yrs.
INR 1,25,000 - 3,25,000 P.A. Incentives 1700- 4400 Email // 1700- 8500 p.m Voice and Transport

No of Openings

135

Work Location

Delhi/NCR

WNS Hiring for PILOT PROCESS in International Bank from U.K (United Kingdom).

 

Requirement
  • Any Graduates except B.E / BTech
  • Minimum 6 mths exp in International Customer Service in call center environment.
  • Experience working in a team environment, managing a diverse workload.
  • Outstanding verbal and written communication skills in English with Neutral accent.
  • Flexible to work in 24*7 environment and environments.
General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).

Job Specification:

 

  • Position Customer Service Associate
  • Service hours 24*7 , Rotational Shifts
  • Qualification Graduates except B.E / BTech
  • Experience Graduates with 6 to 12 months of international BPO Cust support experience.(Preferably Backend/Email or Chat process)

 

Job Responsibilities
  • Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
  • Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
  • Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, whether voice or non-voice.
  • Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
  • Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
  • Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications etc.)
  • Handle and process all non-voice transactions in the required target turnaround Time

 

Skills Possessed

 

  • Candidate should have the ability to work in a fast-paced environment where you can adjust efficiently to Changing priorities.
  • Candidate should have strong verbal & written communication and negotiating skills to provide a Professional & competent standard of customer service support.
  • Candidate should have excellent verbal and written communication skills to help servicing.
  • Candidate should know how to adjust your communication approach based on the message and audience you are delivering to.
  • Candidate should have the ability to manage each customer interaction and demonstrate empathy towards each customers opinion or emotional state.
  • Candidate should strive to identify areas of improvements and work proactively to minimize issues.
  • Candidate should be accessible, approachable and involved in your work.

Mention "International - Banking" on your CV

*** CARRY 1 GOVT ID PROOF FOR DLF ENTRY ***

Address

  • Time: Between 11:00 AM - 3:00 PM
  • Venue: WNS Global Services Pvt Ltd:- 11th Floor Block A2 &A3, DLF IT SEZ, Sec-30, NH8 Gurgaon. Near Star Mall.

Contact

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