Technical Support

Walkin on 15th Apr and 16th Apr

Company

Dell International Services India Private Limited

Qualification

Graduate
Graduate

Salary

3,25,000 - 5,00,000 P.A

Experience

0 - 3 yrs
3,25,000 - 5,00,000 P.A

Work Location

Delhi NCR, Delhi, Gurgaon

Role Overview

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for Out of warranty and In warranty solution sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements

  • 0 to 3 years of relevant work experience required.
  • Undergrad with 1 year of International Call Center Voice experience
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Preferences

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Technical Qualification

Address

  • Time: From 12:00pm to 3:00pm
  • Venue: Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002

Contact

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