Technical Support

Walkin on 14th Feb and 15th Feb

Company

Dell International Services India Private Limited

Qualification

Graduate
Graduate

Salary

3,25,000 - 5,00,000 P.A

Experience

0 - 4 yrs
3,25,000 - 5,00,000 P.A

Work Location

Delhi NCR, Delhi, Gurgaon

Role Overview

Supports Dells products and services (via telephone, web or e-mail) to specified customer/partner segments and is responsible for ensuring a positive customer experience. Understands the administrative and operational requirements of the job.
Demonstrates good judgment in analyzing information to make routine decisions.

Role Responsibilities

  • Responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
  • Has good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services
  • Should have excellent communication skills should be able to carry out effortless conversation in English, good convincing skills
  • Understand the need of the customer & provide the suitable solution to customers issue in terms of repair services/warranties.
  • Learning of Dell technology, products, and services and should be able to identify how these products and services align to customer needs.
  • Responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
  • Should be compliant to and adhere to process design as per the management decision.
  • Cooperates and collaborates with colleagues, cross- functionally, to support the technical solution process.
  • Understands the administrative and operational requirements of the job.
  • Demonstrates good judgment in analyzing information to make routine decisions.
  • Follows up with occasional ownership issues/outbound calls.

Requirements

  • Graduate Fresher to 4 year of relevant work experience required
  • Undergrad with 1 year of relevant work experience required
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
  • Excellent spoken and written English
  • Ability to handle stressful situations.
  • Goal/Career oriented and self-motivated

Preferences

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Very Good Solutions Positioning Skills
  • Any relevant Certification/Qualification.
 

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

If youre keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

**Note - Please carry a resume & valid Govt. ID proof

Address

  • Time: From 12:00pm to 3:00pm
  • Venue: Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002

Contact

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