Customer Service (Non Voice & Blended roles)

Walkin on 17th Jun to 28th Jun

Company

American Express Services India Pvt. Ltd.

Qualification

Graduate
Graduate

Salary

INR 2,00,000 - 4,25,000 P.A. Lucrative Incentives

Experience

1 - 5 yrs
INR 2,00,000 - 4,25,000 P.A. Lucrative Incentives

Work Location

Gurgaon

Non Voice Process | Membership Rewards (Job ID 19007549)

Deliver High Standards of Customer Service by handling Premium Customer's Membership Rewards related inquiries.
Graduates with 1-4 years of experience.
Provide Superior Customer Experience to High Value Card Members.
24x7 work environment (Saturdays working - applicable per business requirement) Any 5 days
Monthly Incentives
Salary - 34k inhand



Non Voice Process | Orcas (Job ID 19009459)

The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Payments, Reconciliation, Account Maintenance, Credit Balance Refund, New Card Issuance, Financial Adjustments And Other Queries For Premium And High Value Customers.
Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines Set.
Suggest Process Improvements / Changes To Achieve & Ensure "First Contact Resolution".
Conduct Root Cause Analysis Of Incoming Correspondence To Recommend Changes In Work Flows, Procedures, Servicing Levels, Based On Customers' Demands To Meet Their Needs & Ensure Exceptional Quality Service Is Given At All Times.
Handle All Written Customer Enquiries, Maintenance And Non-Se Disputes For Customers In A Timely and Accurate Manner.
Ensure Smooth Functioning of cmm by Meeting Key Performance Indicators & achieving laid down SLA's.
Work with other operations departments and customer groups to deliver quality service and support new product launches, promotions etc.
Monthly Incentives / 5 days working (Rotational week off's)
Salary upto 34k inhand


Blended Process | Merchant Services (Job ID 19008186)

This position will support Premium Merchants and the Client Management organization.
Graduates with 1-4 years of international calling experience.
We are looking for an individual who is passionate about customers and interested in owning all aspects of the customer relationship.
You will serve as a brand ambassador by delivering unsurpassed customer care through Relationship Care.
In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to request from Clients, evaluating and analyzing merchant account information and recommending tailored solutions to merchants that add value to their business.
Shifts - 7:30 PM - 4 AM (Rotational Week Off's - 5 days working)
Monthly Incentives
Salary - upto 34k in hand

Address

  • Time: From 12:30 PM - 4 PM
  • Venue: American Express India Campus, DLF Phase 5, Sector 43, Gurgaon

Contact

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