US Chat Process

Walkin on 16th May to 18th May

Company

HCL Technologies Limited

Qualification

Any Graduate
Any Graduate

Salary

INR 1,75,000 - 3,50,000 P.A.

Experience

1 - 5 yrs.
INR 1,75,000 - 3,50,000 P.A.

Work Location

Gurgaon

We are pleased to inform you about the opening for Customer care executives for an International CHAT Process !!

> International Chat Process
> Designation : Customer Service Executive/Sr. CSE
> Shifts : US (Majority Night )
> Week Off : 2 (Rotational)
> Salary : Upto 350000/- LPA
> Education : Any Graduate
> Work Experience : Minimum of 6 months International Chat/ Blended experience.

Job Description :-

Benefits & Compensation :-

*Salary upto 3.5 LPA
*Home pick and drop office cabs available.
*Opportunity for fast track career growth.
*International standard facility.
*Recreational activities and cultural programs.
*ATM and Concierge available within premises.

Roles & Responsibilities :-

* Registration & Scheduling for client examinations.
* Follow escalation procedures for issues uncontrollable at CSR level.
*Updating different trackers like End User complaint tracker etc.
*Implementing feedback given during monitoring sessions by PICs / Team Leads
* Appropriate documentation on client CRM
* Ensuring data security - proprietary data of customers
* Meeting SLAs & maintaining Quality Standards

Skills Required :-

* Good Typing Skills ( 30 wpm with 90% accuracy).
* Good command in verbal and written English.
* Any graduate with min 6 months of experience in a live Chat campaign is eligible for this opening.
* Excellent written communication skills
* Good comprehension and correct grammar skills
* Excellent computer/ internet navigation skills.

Contact Person : Sourabh

Mention HR as "Sourabh Malaviya"  on the top of your CV for Gate pass.

Documents to carry :

1)-2 Copies for CV
2)- 1 Photo
3)- Any Govt. photo id proof (DL/Adhar/ Voter)

Note : Please DO NOT CARRY Laptop or any other storage device.

Please feel free to refer any of your friends/relatives for this opening!!

Address

  • Time: Between 11.00 am to 4.00
  • Venue: HCL Technologies Limited, N5 Building, A-22, Sector - 60, Noida, UP - 201301

Contact

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