Walkin on 22nd Oct to 26th Oct
CompanyHCL Technologies Limited
SalaryINR 2,00,000 - 4,00,000 P.A.
Experience0 - 5 yrs
Work LocationDelhi NCR
HCL Noida is hiring for CHAT PROCESS!
Designation : CCE / Sr. CCE (Non Voice)
Salary: 2 LPA to 4 LPA
Shifts : US shifts
Education : Any Graduate or post graduate can apply (No dropouts / result awaited)
Experience : 06 months to 5 years of relevant experience can apply.
About this role :
The CCE is responsible to deliver unmatched customer service to the end user, keeping the defined process intact. Working at HCL, you will have the fantastic opportunity to see the development of the business and feel proud to have been part of one of the biggest employers of the country!
What youll do :
* Registration & Scheduling for client examinations.
* Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
* Follow escalation procedures for issues uncontrollable at CSR level.
*Updating different trackers like End User complaint tracker etc.
*Implementing feedback given during monitoring sessions by PICs / Team Leads
* Appropriate documentation on client CRM
* Ensuring data security - proprietary data of customers
* Meeting SLAs & maintaining Quality Standards
What youll need: (Job Requirements)
Qualification Required :-
* Any graduate with min 6 months of experience in a live Chat campaign is eligible for this opening.
* Any Graduate fresher with good communication are also eligible for this opening.
Skills Required :-
* Good Typing Skills ( 30 wpm with 90% accuracy).
* Good command in verbal and written English.
* Excellent written communication skills
* Good comprehension and correct grammar skills
* Excellent computer/ internet navigation skills.
Who you are :
1)-Someone with determination and a focus on delivering results
2)-An excellent manager of relationships and someone with the ability to influence without authority
3)-A creative thinker and someone who can bring continuous development of business strategies.
HR Contact: Sourabh Malaviya
Carry - CV & id proof (No laptop/pen drive/power bank)
- Time: Between 2PM-5PM
- Venue: HCL N5, A22, Sector 60, Noida -201301 Nearest metro station-Noida city centre