Technical Ops Associate

Walkin on 17th Apr to 19th Apr

Company

Amazon Development Center (India) Pvt Ltd

Qualification

Graduate
Graduate

Salary

INR 2,75,000 - 3,50,000 P.A. Laptop Provided by the compa

Experience

0 to 5 yrs
INR 2,75,000 - 3,50,000 P.A. Laptop Provided by the compa

Work Location

Delhi NCR

Technical Support Associate- VCS- IND:

Digital Device - Virtual Technical Support (VTS) - It is a Work from Home model for India D2 VTS which deals with Devices & Digital content. VTS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.

Knowledge & Skills Required
Desired skills:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Well versed with different features of smart devices and application
Knowledge about Amazon Devices & Digital content
Should be flexible to work in shifts

Preferred Criteria:
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure Work-like environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:
Excellent Technical Support skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

Qualifications required-
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
Shifts : Rotational, 24*7

 

 

Additional Benefits:

 

Laptop provided by company

 

Internet Reimbursement (INR 1250/- per month)

 

Meal Card (INR 1100/- per month)

 

Overtime Allowances 

 

Night Shift Allowances (if applicable)

 

Medical Insurance covered.

Please carry below documents (Mandatory):
Resume, ID card (Pan Card & Aadhar Card) and one passport size photograph, photocopy of education and experience documents (if applicable) and write my name Tushi on top of your resume.

Please reach me at This email address is being protected from spambots. You need JavaScript enabled to view it. for any clarification.

Address

  • Time: From 11.00 AM - 3.00 PM
  • Venue: Amazon Development Center (India) Pvt Ltd B-2/62, Tower #3, 5th Floor, Block B, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309

Contact

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