Travel Counselors

Walkin on 13th Jul

Company

American Express India

Qualification

Graduate
Graduate

Experience

3 to 8 yrs

No of Openings

11

Work Location

Gurgaon
We are hiring for multiple positions, as listed below:

1. Regular Day Shifts - 5 positions
2. Australian Shift (3:30 am -  12:30 pm) - 3 Positions
3. Emergency Travel Services (24*7 environment) - 3 Positions

Positions are for Travel Counselor / Sr. Travel Counselor :

Accountabilities:
  • Provide exceptional traveller care and customer service to GBT corporate clients
  • Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients 
  • Incumbent should have good knowledge of domestic & international itineraries/ routings
  • Visa Expertise along with Geographical Knowledge
  • Open to work in flexible environment, roster off, weekend working, public holidays and festivals
  • Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA 
  • Expect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & complied
  • Excellent Customer service and communication skills (Both Written and Verbal) 
  • Service online requests for clients where online requests are decentralized through the offline servicing team
  • Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporations business travel policies
  • Maximize the benefits of GBTs desktop applications and telephony to deliver a superior experience to business travellers
  • Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
  • Deliver expectations against individual and shared team key performance indicators
  • Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker
  • Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process 

Experience & Skills:

  • Graduation is must. Diploma / Degree in travel & tourism would be added advantage
  • 2-8 years of relevant experience in Travel Domain
  • Must be ok for either Day Shift or Australian Shift or ETS role (24x7 Shifts)
  • Preferred knowledge & experience in International Routing, Implants & Transit Visa
  • Build excellent business relationship with customer groups, peers and seniors
  • Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo preferred 
  • Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels

Address

  • Time: From 10 am - 2:30 pm
  • Venue: American Express Global Business Travel, DLF Centre Court, Tower A, DLF Phase V, Golf Course Extension Road, Sector 42, Haryana (Below Rapid Metro Station Sector 42-43)

Contact

blog comments powered by Disqus